Return Policy
Return Policy
At Andrew & Alice London, we do everything we can to keep our customers satisfied. However, we understand that there may be occasions when you wish to return an item. This document clearly outlines our return policy.
Conditions for Returns
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You may only initiate a return after you have physically received the item.
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Return shipping costs, including international shipping fees, are the responsibility of the customer.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on the item is allowed, but wearing it is not.
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Ordering products in multiple sizes with the intent to return some is not allowed.
Return Process
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Notify us of your return by emailing info@andrewalicelondon.co.uk within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item at your own expense, including any customs or shipping fees.
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We always recommend using a shipping method with tracking.
Refunds
Once the item is received at the return address and its condition is approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item was delivered to the address provided by the customer.
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If an incorrect address was provided, the customer is responsible for any issues arising from this.
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Address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding returns, please contact us at info@andrewalicelondon.co.uk